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Last updated: August 24, 2026
We ship worldwide from warehouses in the United States, Asia and Europe. Your order is sent from the warehouse that produces it, which keeps transit times shorter than shipping every parcel from one country.
The time it takes to receive an order is production time plus transit time. Our items are made after you order, so both parts matter when you are buying for a specific date.
Shipping options
- Standard Shipping7 – 12 days$7Transit time after your parcel is dispatched, not from the day you order.
- Express Shipping5 – 10 days$14Choose this when the gift is for a fixed date.
Both options are flat rates charged per order, shown and applied at checkout once you enter your delivery address. All prices are in US dollars.
How long will my order take?
You place the order
Your personalization details are locked in here. You have 6 hours to ask us to change or cancel, and only before production starts.
We make it
Production takes 2 to 5 business days. Personalized items sit at the longer end of that range.
It ships
Your order leaves the warehouse closest to your address. You receive a tracking number by email as soon as it is dispatched.
It arrives
7 to 12 days with Standard Shipping, or 5 to 10 days with Express Shipping, counted from dispatch.
Buying for a date
Add the two parts together. Standard Shipping is 2 to 5 business days of production plus 7 to 12 days in transit. Express Shipping is 2 to 5 business days plus 5 to 10 days. If the date is tight, choose Express and order as early as you can. For Christmas delivery, order by «cut-off date».
Where we ship
We ship to addresses worldwide. Because we hold stock and produce in the United States, Asia and Europe, most orders travel a shorter distance than the words “international shipping” suggest. Some destinations are excluded when a carrier cannot deliver there reliably; if that applies to your address, no shipping option will appear at checkout.
We do not currently offer local pickup, and the address shown on this site is a mailing address, not a walk-in store.
Shipping cost
Shipping is a flat rate per order: $7 for Standard Shipping and $14 for Express Shipping. The cost does not change with the number of items in the order. The exact amount is shown at checkout before you pay.
Tracking your order
When your parcel is dispatched we email you a tracking number. You can follow it at 17TRACK or, where the parcel is carried by UPS, at ups.com.
Tracking can take 24 to 48 hours to start updating after you receive the number, and parcels crossing a border often show no movement while they are in transit or waiting at customs. That gap is normal and does not mean the parcel is lost.
Customs, duties and import taxes
Whether import charges apply depends on your destination and on which warehouse your order ships from. An order that stays within the same region usually clears without extra charges. An order that crosses a border may be charged import duty, tax or a clearance fee by the destination country.
These charges are set by your government, not by us. They are not included in the price you pay at checkout and are paid by the recipient on delivery. We cannot calculate or predict them in advance. If a parcel is refused at customs or refused on delivery and returned to us, the shipping cost already spent is not refundable.
What can delay a delivery
- Customs inspection in the destination country
- Carrier backlogs, especially in November and December
- Severe weather, strikes and flight disruption
- An incomplete or incorrect delivery address
- Nobody available to receive the parcel, so it goes back to a depot
All delivery windows on this page are estimates. We do not control the carrier once a parcel has been handed over, and we cannot guarantee arrival on a specific day.
Check your address
The most common cause of a late or lost parcel is a typo in the delivery address. Please check the street, apartment number, postcode and recipient name before you pay. Once production starts we cannot change the address on the order.
If your order is damaged, wrong or missing
Email [email protected] within 15 days of delivery with your order number, a description of the problem, and photographs of the item and its packaging. Once we confirm the issue we will replace the item or refund it. Please keep the packaging until the matter is settled, as the carrier may ask to see it.
If tracking has not moved for 7 days, or the carrier has marked the parcel as delivered but you have not received it, contact us with your order number and we will open an enquiry with the carrier.
Related pages
See our Terms of Service for the full terms that apply to an order, and our FAQs for shorter answers on personalization, payment and returns.
Still unsure about timing?
Tell us the date you need the gift by and we will tell you whether it is realistic before you order.