On products that support personalization, you can add a name, date, photo, or short message directly on the product page. If you want a fully custom design, email us your idea or reference images and our team can create a product based on your request.

Contact us as soon as possible with your order number. Our products are made to order, so changes are only possible before production starts. Once an item is in production it cannot be changed or cancelled.

Email [email protected] straight away with your order number and the correction. If production has not started we will fix it. Personalized items are printed exactly as entered, so it is worth checking spelling, dates and photos carefully before you pay.

No. Personalization is available on selected products only. Items without personalization options are shipped as shown on the product page.

Two parts: production and shipping. Production takes 2–5 business days. After that, shipping takes 7–12 days with Standard Shipping or 5–10 days with Express Shipping.

Yes. We ship worldwide from warehouses in the United States, Asia and Europe, so most orders travel a shorter distance than you might expect. Shipping options and cost are shown at checkout once you enter your delivery address.

How do I track my order? You’ll receive a tracking number by email once your order ships. You can track your package anytime at 17TRACK (t.17track.net) or UPS (www.ups.com) using your tracking number.

We accept secure payments through PayPal and Stripe, including major credit and debit cards supported by these payment providers.

All prices are shown in US dollars (USD). If your card is issued in another currency, your bank converts the amount at their rate.

Yes. Checkout is protected by an encrypted HTTPS connection, and payments are securely processed through PayPal and Stripe. We never see or store your full card details.

Taxes are calculated at checkout where they apply. For international orders, any import duty charged by your country is not included and is paid by the recipient.

Personalized items are made specifically for you and cannot be resold, so they are only returnable if the item is faulty or does not match what you ordered.

Email [email protected] within 15 days of delivery with your order number and photos of the item and the packaging. We will replace it or refund it.

Check the tracking link in your shipping email first, as international transit can pause at customs. If the tracking has not moved for 7 days, contact us with your order number and we will chase it.

Email [email protected] or call +1 (205) 832-6609. Adelaide and Gwen handle customer service and answer questions about orders, personalization, sizing and returns.